New Delhi — In a move to provide better support to candidates, the Union Public Service Commission (UPSC) has announced an extension of its helpline and call centre operating hours. The decision is aimed at assisting aspirants who may face technical difficulties or have queries regarding the application process for various examinations, including the prestigious Civil Services Examination.
The Commission’s facilitation counter, which typically operates during standard office hours, will now remain functional for longer durations to accommodate the high volume of inquiries. This initiative comes at a crucial time as several major examination cycles are currently underway, often leading to a surge in traffic on the official portal and a subsequent rise in candidate concerns.
By extending these hours, the UPSC aims to ensure that no candidate is left without guidance, especially those living in remote areas who may have limited access to internet facilities or encounter time-sensitive issues. The call centre is equipped to handle questions related to online application filing, eligibility criteria, and general examination schedules.
Officials stated that this step reflects the Commission’s commitment to a more candidate-friendly approach and transparency in the recruitment process. Aspirants can reach out to the designated helpline numbers during the revised timings to seek clarification and resolve any grievances, ensuring a smoother experience as they prepare for some of the nation’s most competitive assessments.